A professional woman sits at her desk in a futuristic contact center, with holographic interfaces displaying customer data and profiles around her. The image illustrates the future of customer service, powered by AI and advanced analytics for a sophisticated operational overview.
Platform Implementation

How contact centers are evolving with AI and automation

Contact center models have moved beyond call queues and hold music. Customers expect more than answers; they expect connection. A contact center must recognize who it is speaking with and …

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A professional woman sits at her desk in a futuristic contact center, with holographic interfaces displaying customer data and profiles around her. The image illustrates the future of customer service, powered by AI and advanced analytics for a sophisticated operational overview.

How contact centers are evolving with AI and automation

Contact center models have moved beyond call queues and hold music. Customers expect more than answers; they expect connection. A …

Close-up of a professional's hand interacting with a tablet in a secure, high-tech environment. This image represents the modern process of digital onboarding, where identity verification and user registration are handled efficiently through technology.

Digital Onboarding: benefits, technologies and best practices

Companies today can no longer treat onboarding as a minor step. Digital onboarding has turned into the real first impression, …

A futuristic humanoid robot interacting with holographic data visualizations and user interfaces. This image visually represents the concept of what is agentic AI, showcasing an autonomous system capable of processing complex information and making decisions to achieve goals.

What is Agentic AI and how will it transform enterprise workflows

Artificial intelligence is entering a new phase shaped by the emergence of agentic AI. But what is agentic AI? Unlike …

A team of business professionals in a meeting, with a large cloud computing icon overlaid in the center. The scene represents a strategic discussion about cloud governance, with lines and icons illustrating the policies and controls for managing data, applications, and security in a cloud environment.

What is cloud governance? Key pillars and challenges

Cloud governance now sits near the top of executive priorities for organizations running cloud or hybrid estates, driven by sharper …

Ksquare at Dreamforce 2025

Exploring the Power of Agentforce and Agentic AI with Salesforce Just a few years ago, the idea of receiving intelligent, …

A business person's or developer's hand holds a virtual "API" icon floating above the palm. Surrounding it are technology icons such as code, cloud, and security, representing the concept of API integration to connect different software systems and applications.

API integration: what it is and its benefits for digital operations

API integration underpins digital operations, as interoperability across platforms defines customer experience, operational speed, and dependable decision cycles in modern, …

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