Did you know that:
- 75% of policyholders would switch insurers for a more personalized service.
- 40% of satisfied policyholders who file claims switch insurers due to slow resolution times.
- 69% of customers find long resolution times very frustrating*.
This is happening in the insurance industry and has become a lingering issue. Slow resolution times are the main cause of process inefficiency and customer churn: Efficiency is key.
At The Ksquare Group, in addition to pioneering Salesforce solutions, we are dedicated to delivering exceptional software services that enable agents, brokers, and insurers to excel in the quote-to-contract process.
As a Salesforce Summit Partner, we have the experience and ability to protect your policyholders and grow your business by more effectively managing the entire customer lifecycle: front, middle, and back-office insurance processes.
Our more than 400 projects prove that we are more than just solution providers, we are also allies in the digital transformation of your company. Excellence is our core value, and this is endorsed by the satisfaction of all our clients.
We boost insurance companies’ success by offering customized solutions for every area. From Surety Bonds and Life Insurance to Health, Property and Casualty, Liability, Travel, Pets, and Specialty insurance, covering:
- Agent Onboarding: Digital onboarding for new agents, welcome journey, and adoption follow-ups.
- Claim Management Team: Capture field execution, approvals and results.
- Agent Portal: New customer onboarding, new policy quote, new application management, client renewal, and commition visibility.
- Client Onboarding: Mobile and web onboarding with document tracking and automated communications.
- Product Configuration: Definition, coverages, attributes, simulation and deployment.
- Client Portal: Policy application, renewal and claim creation.
Our Personalized Solutions improve the efficiency of insurance operations and systems with data-driven automation- speeding up claims processes, billing, risk analytics, and propensity:
- Accelerators: Improve efficiency with data-driven automation across claims, billing, risk analytics, and propensity modeling.
- Financial Services Cloud Expertise: Embrace the future of insurance with technology and personalization at the core.
- Service Cloud Voice Implementation: We specialize in implementing Sales Cloud Voice, having successfully executed the largest implementation in the region.
- Salesforce DevOps Frameworks: Efficiently move from testing to production for faster results and lower costs.
- MuleSoft Connectors: Experience seamless integration for a quick and easy implementation. Connect seamlessly with Google Analytics, Alexa, Maps, Mailchimp, and ChatGPT.
Personalized service:
- Unify customer data for a complete view of each policyholder.
- Enable agents to provide personalized recommendations and next steps.
Enhanced customer experience:
- Connect policyholders to support through multiple channels (chat, messaging, social media).
- Provide automated, intelligent service through chatbots.
- Reduce claims and inquiry resolution times.
Increase agent efficiency:
- Guide agents through key insurance processes such as onboarding and claims.
- Deliver a unified platform with all customer data on a single screen.
- Integration with leading insurance systems for a seamless workflow.
Data and insight:
- Create intelligent policyholder profiles with complete claims and case history.
- Offer actionable insights to improve service and find growth opportunities.
The Ksquare Group focuses on retaining your policyholders and improving your processes. Contact us to review how to optimize your digital transformation and generate more competitive advantages.
Join us and transform your insurance business. Contact us today!
[Numerical data source: Accenture Research Group].
